by GrubHub | Founded 2004, Chicago, Illinois
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AlternativesCategories:
- Food Delivery Software
- Florist POS Systems
- Online Ordering Systems
- POS Software
- Restaurant Management Software
- ...
What is GrubHub For Restaurants?
Industry Specialties: Serves all industries.
GrubHub For Restaurants is a comprehensive software solution designed to streamline food delivery and order management for dining establishments. It offers a suite of tools that facilitate online ordering, delivery logistics, and customer relationship management. This platform is particularly well-suited for restaurants looking to expand their delivery services and enhance operational efficiency. By integrating with existing restaurant systems, it helps manage orders seamlessly from receipt to delivery, ensuring timely and accurate service.
Key benefits include increased visibility through GrubHub's extensive customer base, improved order accuracy, and enhanced customer satisfaction. Popular features encompass real-time order tracking, detailed analytics, and marketing support to boost restaurant visibility. Users often appreciate the intuitive interface and robust support services, which contribute to a smoother operational workflow.
Pricing for GrubHub For Restaurants can vary based on factors such as order volume and specific service needs. For precise pricing details, it is recommended to contact SelectHub for a tailored quote. This ensures that restaurants receive a pricing plan that aligns with their unique requirements and operational scale.
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User Sentiment i 
Based on 175 reviews:
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Product Screenshots and Videos
#15
GrubHub For Restaurants is ranked #15 in the Food Delivery Software product directory based on the latest available data collected by SelectHub. Compare the leaders with our In-Depth Report.
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GrubHub For Restaurants Pricing
Based on our most recent analysis, GrubHub For Restaurants pricing starts at $0 (5% Per Delivery Order).
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- Price
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- Starting From
- $0
- Pricing Model
- 5% Per Delivery Order
- Free Trial
- Yes, Request for Free
Training Resources
GrubHub For Restaurants is supported with the following types of training:
- Documentation
- In Person
- Live Online
- Videos
- Webinars
Support
The following support services are available for GrubHub For Restaurants:
- Phone
- Chat
- FAQ
- Forum
- Help Desk
- Knowledge Base
- Tickets
- Training
- 24/7 Live Support
GrubHub For Restaurants Benefits and Insights
Why use GrubHub For Restaurants?
Key differentiators & advantages of GrubHub For Restaurants
- Increased Order Volume: Partnering with GrubHub can significantly boost your restaurant's order volume by tapping into their extensive customer base.
- Enhanced Visibility: Gain exposure to a wider audience through GrubHub's marketing efforts, including featured listings and promotions.
- Streamlined Operations: Simplify order management with an integrated system that consolidates online and in-house orders, reducing errors and improving efficiency.
- Data-Driven Insights: Access detailed analytics on customer preferences, peak ordering times, and sales trends to make informed business decisions.
- Customer Loyalty Programs: Utilize GrubHub's loyalty programs to encourage repeat business and build a loyal customer base.
- Flexible Delivery Options: Offer customers the convenience of delivery without the need to manage your own fleet, thanks to GrubHub's network of delivery drivers.
- Reduced Marketing Costs: Leverage GrubHub's marketing tools and campaigns to attract new customers without the high costs of traditional advertising.
- Improved Customer Experience: Provide a seamless ordering experience with user-friendly interfaces and reliable delivery services, enhancing overall customer satisfaction.
- Revenue Growth: Increase your restaurant's revenue by reaching more customers and fulfilling more orders through GrubHub's platform.
- Operational Flexibility: Adjust your menu, pricing, and availability in real-time to respond to market demands and optimize your offerings.
- Comprehensive Support: Benefit from GrubHub's dedicated support team, available to assist with any issues or questions, ensuring smooth operations.
- Contactless Delivery Options: Offer safe and convenient contactless delivery options, meeting the growing demand for no-contact services.
- Scalable Solutions: Whether you're a small local eatery or a large chain, GrubHub's platform can scale to meet your needs and support your growth.
- Enhanced Brand Recognition: Build your brand's presence by being associated with a well-known and trusted platform like GrubHub.
- Efficient Payment Processing: Simplify financial transactions with GrubHub's secure and efficient payment processing system, ensuring timely and accurate payments.
Industry Expertise
Grubhub for Restaurants is best suited for restaurants looking to increase order volume, reach new customers, and grow their business through online ordering and delivery. It provides access to a large network of hungry diners and offers a variety of tools and resources to help restaurants succeed.
GrubHub For Restaurants Reviews
Average customer reviews & user sentiment summary for GrubHub For Restaurants:
175 reviews
88%
of users would recommend this product
GrubHub For Restaurants has a 'great' User Satisfaction Rating of 88% when considering 175 user reviews from 2 recognized software review sites.
Synopsis of User Ratings and Reviews
Based on an aggregate of GrubHub For Restaurants reviews taken from the sources above, the following pros & cons have been curated by a SelectHub Market Analyst.
Pros
Increased Reach: GrubHub expands your customer base by listing your restaurant on its platform, connecting you with a wider audience of potential diners.
Added Revenue Stream: By enabling delivery, GrubHub can help you tap into a new customer segment and generate additional revenue beyond your dine-in capacity.
User-Friendly Platform: Many restaurant owners find the GrubHub platform easy to use, simplifying the process of managing orders and deliveries.
Cons
High Commission Fees: GrubHub charges restaurants significant commission fees, which can range up to 30% of the order value, impacting profitability. For example, on a $44 order, fees can reach $13.95, cutting deeply into restaurant profits.
Delivery Reliability Issues: Restaurants have reported concerns about GrubHub's delivery driver reliability. Inconsistent service can result in late or incorrect orders, ultimately impacting customer satisfaction and reflecting poorly on the restaurant.
Inconsistent Customer Service: Restaurants have found GrubHub's customer service to be unreliable. Resolving issues can be time-consuming and difficult, leading to frustration for both restaurants and their customers.
Researcher's Summary:
Is the GrubHub For Restaurants platform truly the cream of the crop for food delivery management? Reviews from the last year paint a somewhat complicated picture. While GrubHub For Restaurants does offer some tasty advantages for restaurant owners, such as expanding their customer base and providing a convenient way to manage delivery orders, there are also some unsavory aspects to consider.
Many users praise GrubHub For Restaurants for its wide reach and the increased order volume it brings, finding it particularly beneficial in reaching new customers and boosting overall sales. However, a recurring gripe is the high commission fees, which some restaurateurs find hard to swallow, as they can significantly impact their bottom line. Additionally, some users have reported experiencing indigestion when it comes to customer service, citing slow response times and difficulties in resolving order issues. While GrubHub For Restaurants can be a valuable tool for managing delivery operations, its best suited for restaurant owners who are willing to stomach the high commission fees in exchange for increased order volume and who have the resources to handle customer service issues independently.
Key Features
Notable GrubHub For Restaurants features include:
- Order Management: Streamline incoming orders with a centralized dashboard that integrates seamlessly with your existing POS system.
- Menu Customization: Easily update and manage your menu items, including descriptions, prices, and availability, directly from the platform.
- Real-Time Analytics: Access detailed reports on sales, customer behavior, and order trends to make data-driven decisions.
- Marketing Tools: Utilize built-in marketing features such as promotions, loyalty programs, and targeted campaigns to attract and retain customers.
- Customer Support: Benefit from 24/7 support to resolve any issues quickly, ensuring smooth operations and customer satisfaction.
- Delivery Integration: Coordinate with GrubHub's network of delivery drivers or use your own delivery team to ensure timely and efficient order fulfillment.
- Payment Processing: Securely handle transactions with integrated payment solutions that support various payment methods, including credit cards and digital wallets.
- Order Tracking: Provide customers with real-time updates on their order status, from preparation to delivery, enhancing their overall experience.
- Customer Feedback: Collect and analyze customer reviews and ratings to identify areas for improvement and maintain high service standards.
- Integration Capabilities: Connect with other essential business tools and platforms, such as accounting software and inventory management systems, for a cohesive operational workflow.
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